Frequently asked questions
No. Switching suppliers is free of charge.
The process of switching suppliers is very simple:
1. You complete the entire online form for switching suppliers yourself or choose to upload a photo/pdf of your most recent electricity bill in the second step of the online form, on the basis of which we will prepare the contract documentation for you.
2. When concluding a contract electronically, the entire contract documentation is sent to your email address. You can then sign this documentation electronically through a single click.
3. When concluding a contract in paper form, the entire documentation is sent to your permanent address. An envelope with prepaid postage will also be attached to the documentation. Please use this envelope to return a signed copy of the contract.
4. Leave the rest to us.
The following information is required to switch suppliers:
- personal information of the contract signatory (first name, surname, permanent residence and tax number);
- contact information of the contract signatory (i.e. telephone number and/or email address);
- number and address of metering point;
- personal information of the metering point owner, if the owner and signatory are not the same person;
- current account number if you wish to arrange payment via direct debit (standing order).
You can also find this information in the contract on access to the distribution system. Provide one of these documents prior to completing the form for switching suppliers. Our friendly consultants can assist you in completing your form through our toll-free number 080 1558, from Monday to Saturday, from 8 am to 8 pm.
The switch is usually completed within a few days, but no later than 21 days following the submission of the application to your distribution operator (i.e. local electricity distribution company).
No. Switching suppliers will not lead to any disruption in electricity supply.
You will receive your electricity bill between the 5th and 15th of the month for the previous monthly period.
If you have the remote reading option activated or submit meter readings yourself on a regular basis, the account reconciliation is not performed as you are already paying for actual consumption. Otherwise, if you are not submitting readings or do not have remote meter reading activated, the account reconciliation is done annually, together with the annual meter reading, which is performed by the distribution operator (i.e. the local electricity distribution company).
